Refund policy
OVERVIEW
At KIVEMA, your satisfaction is our priority. We want you to shop with confidence and peace of mind. Please take a moment to review our return policy to ensure a smooth and pleasant shopping experience.
Opening a Product Return Case:
Initiating a return is quick and straightforward. Simply visit our dedicated Return Portal. This portal is designed with your convenience in mind, allowing you to begin the return process with just a few clicks.
EasyReturns:
Our "EasyReturns" feature simplifies the process further. It guides you step by step, ensuring you provide all the necessary information for a swift resolution. You can specify the reason for the return, select the product, and add any relevant comments to help us better understand your needs.
Automatic Return Label:
To further streamline the process, our system generates an automatic return label for your convenience. This label is ready to use, making the return shipping process hassle-free. It saves you the trouble of finding and printing labels, ensuring a smooth return experience.
Our Commitment to You:
Expense Coverage: We believe in making worry-free returns for our valued customers. While we cover all expenses associated with returning the product to the vendor or responsibly disposing of it at a store, please be aware that the cost of return shipping is at the buyer's expense and will be deducted from the total refund amount. Your satisfaction remains our top priority.
Efficiency:
We understand that your time is precious. That's why we've designed our returns process to be efficient, ensuring that your returns are processed promptly, so you can receive resolution as quickly as possible.
Transparency:
Throughout the returns process, we maintain transparency. You can track the progress of your return through our portal, and our customer support team is here to provide any assistance or information you may need.
Return Eligibility:
Timeframe: You have 30 days after receiving your item to request a return.
Condition: To be eligible for a return, your item must be in the same
condition that you received it, unworn or unused, with tags, and in its
original packaging. You'll also need the receipt or proof of purchase.
Starting a Return:
To initiate a return, you can contact us at office@kivemaltd.com or reach out to us through the chat on our website. If your return request is accepted, we'll provide you with a return shipping label and detailed instructions on how and where to send your package. Please note that items sent back to us without prior return authorization will not be accepted.
Damages and Issues:
We take great care to ensure the quality of our products; however, in the rare event that your order arrives defective, damaged, or if you receive the wrong item, please inspect your order upon receipt and contact us immediately. We will promptly evaluate the issue and make it right.
Exceptions / Non-Returnable Items:
Certain items are non-returnable, including custom products (such as special orders or personalized items), sale items, and gift cards. Items purchased with a gift card or as a gift card cannot be returned.
Exchanges:
If you wish to exchange an item, the quickest way to ensure you get what you want is to follow our return process. Once your return is accepted, you can make a separate purchase for the new item.
Refunds:
After we receive and inspect your return, we will notify you about the
approval status of your refund. If your return is approved, the refund will
be processed automatically to your original payment method. Please keep in
mind that the processing and posting of the refund by your bank or credit
card company may take some time.
If you have any questions or require further assistance regarding our return
policy, please feel free to contact us at office@kivemaltd.com. We are here
to assist you and ensure your satisfaction with every KIVEMA purchase.
SMS:
We value your privacy and the information you consent to share in relation to our SMS marketing service. We use this information to send you text notifications (for your order, including abandoned checkout reminders), text marketing offers, and transactional texts, including requests for reviews from us. Our website uses cookies to keep track of items you put into your shopping cart, including when you have abandoned your checkout. This information is used to determine when to send cart reminder messages via SMS.