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Privacy policy

This Privacy Policy describes how KIVEMA Ltd. (“KIVEMA”, “we”, “us”, “our”) collects, uses, stores, and protects personal information when you visit www.kivemaltd.com or purchase our products. This Policy complies with the Israeli Privacy Protection Law and Regulations, the EU General Data Protection Regulation (GDPR), and applicable United States privacy laws including CCPA, CPRA, Virginia, Colorado, Connecticut, and Utah privacy requirements.

By using our website or providing personal information, you agree to the terms of this Policy.

1. Information We Collect

1.1 Information You Provide

We collect personal information when you:

  • Place an order
  • Create an account
  • Contact customer support
  • Subscribe to newsletters
  • Participate in promotions

This information may include: Name, email address, phone number, billing address, shipping address, payment details (processed by third parties), order details, and any messages you send us.

1.2 Information Collected Automatically

When you browse our website, we automatically collect:

  • IP address and approximate location
  • Device and browser data
  • Pages viewed and time spent
  • Referral source (how you found us)
  • Interactions with our content

1.3 Tracking Technologies Used

We use the following technologies:

  • Google Analytics 4
  • Meta Pixel (Facebook)
  • TikTok Pixel
  • Google Ads Conversion Tracking
  • Shopify cookies and tracking technologies
  • Email and marketing automation tools

These technologies help us understand website performance, measure campaigns, prevent fraud, and personalize user experience.

2. Purposes of Data Processing

We process personal information for the following purposes:

  • Processing transactions and fulfilling orders
  • Customer support and account management
  • Sending transactional and marketing emails
  • Improving website performance and user experience
  • Personalizing content and product recommendations
  • Conducting analytics and measuring advertising performance
  • Compliance with tax, legal, and regulatory obligations
  • Fraud prevention and website security

3. Legal Basis for Processing (GDPR and Israeli Law)

We process information based on:

  • Performance of a contract
  • Compliance with legal obligations
  • Legitimate interests such as analytics, security, and service improvement
  • Explicit consent for marketing emails and non-essential cookies

5. Cookies and Tracking Technologies

We use cookies and similar technologies for essential website functionality, analytics, and advertising. Essential cookies always operate. Analytics and advertising cookies operate only after explicit consent. For details, see our Cookie Policy.

6. Marketing Communications

We may use your email address, phone number, and other contact details to send newsletters, product updates, promotional materials, and other marketing communications. These communications will be sent only in accordance with applicable laws, including the Israeli Anti-Spam Law, GDPR, and relevant United States marketing regulations.

You may opt out of marketing communications at any time by clicking the “unsubscribe” link at the bottom of our emails or by contacting us at privacy@kivemaltd.com.

Please note that transactional messages related to your orders or essential service updates will continue to be sent even if you opt out of marketing communications.

7. International Data Transfers

Your information may be transferred outside your country, including to Israel, the United States, or the European Union. Transfers are protected through Standard Contractual Clauses, adequacy arrangements, or other lawful safeguards.

8. Your Rights

Under Israeli Law:
You may request:

  • Access to your data
  • Correction of inaccurate information
  • Deletion, unless retention is required by law
  • Ceasing marketing communications

Under GDPR (EU Residents):
You have the rights of:

  • Access
  • Rectification
  • Erasure
  • Restriction
  • Objection
  • Data portability
  • Withdrawal of consent

Under US Privacy Laws:
Residents of certain states may request:

  • Access to information collected
  • Correction
  • Deletion
  • Opt out of targeted advertising
  • Disclosure of categories of data shared

To submit a request, contact: privacy@kivemaltd.com. We respond within legally required timeframes.

9. Data Retention

We store information only as long as necessary for legal, business, and operational purposes:

  • Order data: minimum 7 years (tax and legal compliance)
  • Account data: until deleted by user
  • Marketing data: until consent is withdrawn

10. Children's Privacy

We do not knowingly collect information from individuals under 18.

11. Updates to the Policy

We may update this Policy from time to time. The updated version will be posted with a revised effective date.

12. Contact Us

For privacy inquiries or rights requests:

KIVEMA Ltd.

Email: privacy@kivemaltd.com

Website: www.kivemaltd.com

Effective Date: 01/12/2025

Last Updated: 30/11/2025